RoTunneling VPN
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Bogdan TORCESCU By Bogdan TORCESCU

Frequently Asked Questions


We have gathered here the most frequently asked question.

What is RoTunneling VPN?

The purpose of RoTunneling VPN service is to help users access the Internet without censorship and to ensure their safety while surfing the internet, ensure anonimity and protect against malware.

It is a service that aims to help censored users reach the internet, it removes the limitations in the following cases.

It removes the limitation in the following cases:

- You don’t access to all website (Facebook, Youtube or another website might be blocked by your ISP)
- You cannot access certain games, P2P programs or instant messaging, etc…
- Your internet access is via a proxy and your favorite application doesn’t have the option to connect via proxy.

What other benefits do I have?

RoTunneling VPN also protects your personal data against interception and plays an important role when you are connected to the Internet via a public network from a hotel, hostel, college dorm, restaurant, and you need to access personal accounts containing important information like bank account details, your email, etc.

Prevent infection with malware using advanced build-in Malware and Phishing Protection.

In today’s world, even a phone cell is remarkably easy to intercept your call or your internet traffic. Now imagine how easy it is to intercept your computer traffic, especially from a public WiFi Spot. Where does RoTunneling come in? RoTunneling VPN has a technology that encrypts your traffic, this makes your traffic unintelligible and if people will interact them it will be impossible to decipher.

I mistyped my email address, and because of that I can't activate my account, what can I do?

Please address this to our support department, you must specify your account name, what you have mistyped and the correct information.

The account will be automaticaty activated on first payment.

I cannot connect to the VPN, what can I do?

Check if you have the latest version of the application (the RoTunneling VPN Client), if you have an older version, uninstall it and install the latest one

If you have internet access via proxy, you need to add it in RoTunneling VPN application, Settings->Proxy. And turn off any proxy from your system, including Internet Options. If you manually set the proxy settings in Opera / Firefox you will need to disable it.

If your ISP has blocked the port or the current server, select another server or another port for your connection.

There is a possibility that some firewall programs/antivirus programs to interfere with the RoTunneling VPN client if your connection is accompanied by alerts from your antivirus program or from your firewall set them to allow the RoTunneling Client. If this doesn’t work try disabling it or changing it with another one.

I want to change my Plan or to change my payment interval. What can I Do?

Make a manual payment in order to choose a new billing period.

In order to change your Plan you need to login into your account 4 days before the current billing period will end a new option will appear.

How can I pay?

International payment is currently supported via credit card, Google Pay.

card paymentsGoogle PayBitcoin

I forgot my username or password.

For recovering username or password, you can use Forgot Password form, here you can enter your email address in order to recover your username and password or enter your username to recover your password.

What is Malware and Phishing Protection and how it works?

RoTunneling VPN Malware and Phishing Protection it is a preventions system, based on DNS, that blocks sites that distribute malware, phishing, ransomware, C&C servers, tracking, and some ads. The purpose of it is to prevent malware before it gets downloaded into your pc.
It is based on 2 layers of protection, one developed by us, another based on CloudFlare DNS to ensure the best possible coverage.

This feature is offered free to all RoTunneling VPN customers.
If you notice that, a site or application, that you cannot access and you think it is a mistake, ask us to write to [email protected]

 

If this page doesn’t answer all the questions, you can contact us at [email protected] and we will be glad to answer all your questions.

Bogdan Torcescu:

Email: [email protected]

Tags: Frequently Asked Questions, faq, rotunneling vpn, vpn how to

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