What is RoTunneling VPN?
A high-speed VPN service, running since 2010, with servers in Romania, inside the European Union. It encrypts your traffic between your device and our servers, and its stealth transports help keep the internet open on filtered networks and behind firewalls.
How do I create an account?
Registration has three steps: your account (email, username and password), your plan and your billing details. At the plan step you can run an optional speed test and we recommend a plan. You see the total, VAT included, before you pay. After payment, the confirmation page takes you to the download that fits your device. If you stop halfway, sign in and continue where you left off.
How can I pay?
By debit or credit card (Visa, Mastercard, American Express), Apple Pay or Google Pay, through Stripe. We do not store your full card details. You get a fiscal invoice for every payment, by email and in your account under Invoices. Prices are in lei for Romania and in EUR for other countries, VAT included where it applies.
Can I buy for a company?
Yes. Choose Company in the billing details. For Romanian companies we fill in the details from the tax ID (CUI), using ANAF. For companies in another EU country we check the VAT number in VIES; if it is valid, the invoice has no VAT (reverse charge). Companies outside the EU enter their local tax ID.
What discounts are there?
The longer the period you pay for, the lower the monthly price: -21% for 12 months, -38% for 24 months and -50% for 36 months. If you have a coupon, enter it during registration, at the Plan step, or in your account under Discount coupon. If you have both a coupon and a period discount, the larger of the two applies.
What if I am not satisfied?
Write to [email protected] within 14 days of your first payment. We first try to solve the problem; if you are still not satisfied, we refund the money to the card you paid with.
Can I change my plan or billing period?
Yes, from your account, under Change plan. A higher plan starts right away: you pay only the difference for the days left, and your expiry date stays the same. A lower plan applies from your next renewal. For a different billing period, make a manual payment from your account with the Change button.
How does auto-renewal work, and how do I unsubscribe?
A subscription paid by card renews automatically, for individuals and companies. Four days before it expires you get a reminder email. You can turn auto-renewal off any time from your account, on the Status tab, with the Unsubscribe button; the subscription stays active until the end of the paid period.
Which devices does it work on?
The RoTunneling VPN 6 app is for Windows 10 and 11, macOS 14 or newer, Linux (Debian, Ubuntu) and Android, including Android TV. On macOS the app uses 4 of the 5 transport modes (no ICMP). On iPhone and iPad you use OpenVPN Connect with our profiles, or L2TP/IPsec through a signed profile; you can use them on a Mac too, as an alternative. It also works on routers through OpenVPN, SSTP or L2TP/IPsec. You connect to our high-speed servers in Romania. Simultaneous devices per plan: Big 2, Omega 2, Gyga 3, Terra 4.
Why is it faster than a regular VPN?
The app uses the open-source SoftEther VPN protocol, with UDP acceleration and up to 32 parallel connections. It also picks the port and protocol that work on your network on its own and adjusts MTU and buffers for maximum speed.
What if my network blocks VPNs?
The app automatically tries other ports and transport modes: UDP straight to our servers, DNS, ICMP (not on macOS) and, finally, a secure WebSocket through a CDN. On compatible TCP connections the app can use a browser-like TLS handshake. See the transport modes. In the OpenVPN profiles you can use the _TCP variant on port 443, which also works through an HTTP proxy.
I cannot connect. What should I do?
Check that you have the latest version of the app, switch to the other available server in the app and, if you use a proxy, set it in the app under Proxy settings. A firewall or antivirus can block the app: allow it, or turn it off briefly to test. If the problem persists, write to [email protected].
What is Malware and Phishing Protection?
Our own DNS protection, running on the RoTunneling servers and included free in every plan. While you are connected, every DNS request is checked in real time against more than 3 million domains and IP addresses known to be dangerous. If the destination is malicious, the connection never starts, so malware cannot download its payload and fake pages never load. If a device is already infected, we block its command-and-control servers, so the malware gets no orders and cannot send your data out. The lists are updated every hour and combine our own system with alerts published by CERT teams in several countries, specialised lists of malware, phishing, scams, stalkerware, crypto mining and malvertising ad networks, and Vatra Sentinel, a Romanian AI-based system that spots phishing and malware sites from the moment they get an SSL certificate. We also block some tracking domains, chosen so apps and sites keep working; it is not an ad blocker. Keep your antivirus too: we stop the threat on the network, and the antivirus protects whatever still reaches the device. If a site or app you cannot reach seems blocked by mistake, write to [email protected].
I forgot my username or password.
In your account on the site you can sign in with your username or your email; in the VPN app you use your username. If you forgot your password, open Forgot your password? and enter your email or username. We send you a link, valid for 60 minutes and usable once, to choose a new password. We never send passwords by email. The email with the link also contains your account username.
How do I delete my account?
In your account, on the Profile tab, click Delete account and confirm with your password. The account is deleted after 30 days; until then you can use it and cancel the deletion from your account or from the link we email you. Auto-renewal stops right away and the saved card is removed from the account. A new payment during those 30 days cancels the deletion. The refund within 14 days of the first payment still applies; after that, remaining paid time is not refunded. Invoices are kept as long as the law requires.