Support

Contact us

Write to us in English or Romanian about technical, account or billing questions.

• Contact form
• Email: [email protected]

Guides and FAQ

• Frequently asked questions
• Downloads and setup guides for Windows, Linux, macOS, iOS and Android

Account and billing

• My account: contact and billing details, password, active VPN sessions and invoices (Invoices tab)
• Forgot your password? We email you a reset link.
• Service conditions and refunds for payments made directly to us: Terms and Conditions

Subscriptions bought in the App Store / Google Play

A subscription bought in the app, from the App Store or Google Play, is managed by that store, not by us. It renews automatically until you cancel it there.

• Cancel or change the subscription: on iPhone or iPad, open Settings, tap your name, then Subscriptions. In Google Play, open your profile, then Payments and subscriptions, then Subscriptions.
• Refunds: requests for App Store purchases go to Apple at reportaproblem.apple.com. For Google Play purchases, make the request through Google Play. The store makes the decision.
• Deleting your RoTunneling account does not cancel the store subscription. Cancel it there first, or it keeps renewing.

Deleting your account

• In the app: Settings → Delete account. You confirm with your account password.
• On the website: My account → Profile → Delete account.

The account is deleted after 30 days, and until then you can cancel the deletion. Details on what is deleted and what is kept: Delete your account and the privacy policy.