You can delete your RoTunneling account and its personal data at any time, directly from the client area.

How to delete your account

1. Sign in to the client area, open the Profile tab and click Delete account at the end of the page.
2. Confirm with your account password and tick the box to confirm you understand what deletion means.
3. The account is deleted after 30 days. We email you the deletion date and a cancel link.

The 30 days before deletion

Until the deletion date you can use the account as usual. Auto-renewal stops right away and the saved card is removed from the account. You can cancel the deletion at any time during this period: from the banner in the client area or from the link in the email. After you cancel, auto-renewal stays off; it turns on again with your next card payment.

Can't access your account? Email [email protected] from your account's email address with the subject "Delete account" and your username.

What is deleted and what is kept

Your account's personal data, VPN login data are removed from our systems. VPN connection logs (sessions and sign-in attempts) are kept for 6 months, then deleted automatically. Issued invoices are kept as long as tax law requires. Payment records stay with our payment processor, Stripe, as it must keep them by law; this includes the name and email address on your customer record there. Any remaining paid time is forfeited without a refund; the refund within 14 days of the first payment still applies, as set out under Returns in the Terms and Conditions. We send you one last email to confirm the deletion.

See the privacy policy for details.

• delete account
• GDPR
• personal data